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Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Botanika Living collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our updates, or use our services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

This policy is intended for users in India and should be read together with our Terms & Conditions, Shipping Policy, Returns & Refunds Policy, and Cookie Policy.

1. Business Information

This website is owned and operated by:

Business Name: [Registered business name]
Brand Name: Botanika Living
Registered Address: [Registered address]
Email: [Support email]
Phone / WhatsApp: +91 9890299404
GSTIN: [GSTIN]
Website: [Website address]

2. Information We Collect

We may collect the following types of information:

Personal details

When you create an account, place an order, submit a form, or contact us, we may collect:

Order and transaction information

When you buy from us, we may collect:

We do not store your full card, UPI, or banking details on our website. Payments are processed by third-party payment providers such as Razorpay.

Website and device information

When you visit our website, we may automatically collect:

Forms, reviews, and communication data

We may collect information when you:

3. How We Use Your Information

We use your information to:

We process your personal data in accordance with India’s Digital Personal Data Protection Act, 2023, which recognises both your right to protect your personal data and the need to process it for lawful purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work, improve performance, understand user behaviour, and support advertising.

We may use cookies for:

We use or may use tools such as:

Non-essential cookies, such as analytics and marketing cookies, should only be used based on your cookie consent settings.

For more details, please read our Cookie Policy.

5. Analytics and Advertising Tools

We use or may use third-party analytics and advertising tools to understand how users interact with our website and to improve our marketing.

These tools may collect information such as page views, clicks, device information, browser information, approximate location, campaign source, and purchase/conversion events.

Google Analytics 4 and Google Tag Manager

We use Google Analytics 4 and Google Tag Manager to understand website performance, user behaviour, traffic sources, and conversion activity.

Google Ads Conversion Tracking

We may use Google Ads conversion tracking to measure whether users complete actions such as purchases, enquiries, newsletter signups, or calls after clicking our ads.

Meta Pixel / Facebook Pixel

We may use Meta Pixel to measure ad performance, build audiences, and show relevant ads on Meta platforms such as Facebook and Instagram.

Microsoft Clarity

We may use Microsoft Clarity to understand how users interact with our website through behaviour analytics such as heatmaps, clicks, scrolling, and session recordings. We use this to improve website usability and customer experience.

6. Payments

We use Razorpay and may also accept UPI, bank transfer, and Cash on Delivery.

When you make an online payment, your payment information is processed by Razorpay or the relevant payment provider. We may receive payment status, transaction ID, order ID, and confirmation details, but we do not store your full card, UPI PIN, CVV, or banking credentials.

You should also review Razorpay’s own privacy policy and terms when using their payment services.

7. Shipping and Delivery

We use Shiprocket and its courier partners to process and deliver orders.

To ship your order, we may share necessary information such as:

Shiprocket or courier partners may contact you by SMS, phone, email, or WhatsApp for delivery updates.

8. Email, SMS and WhatsApp Communication

We may contact you through email, SMS, phone, or WhatsApp for:

You can opt out of promotional communication by using the unsubscribe link, replying with an opt-out request, or contacting us directly. However, you may still receive important transactional messages related to orders, payments, delivery, or customer support.

9. Newsletters and Marketing

If you subscribe to our newsletter or agree to receive marketing updates, we may send you offers, product updates, style inspiration, store updates, and promotional messages.

You can unsubscribe at any time.

We will not sell your personal information to third parties.

10. Customer Accounts, Reviews and Wishlists

If you create an account, we may store:

Product reviews may be visible publicly on the website. Please do not include sensitive personal information in reviews.

11. Who We Share Your Information With

We may share your information with trusted service providers only where necessary to operate our business and provide services to you.

This may include:

12. Hosting and Data Storage

Our website is hosted on Hostinger, and our website database is stored on Hostinger servers.

Your order, account, enquiry, and website data may be stored in our WordPress/WooCommerce database and in the systems of our service providers, such as payment, shipping, analytics, and communication platforms.

Some third-party service providers may process data outside India, depending on their infrastructure and service terms.

13. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

We may retain invoices, order records, tax records, and transaction details as required under applicable laws.

14. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

These may include:

However, no website or internet-based service can be guaranteed to be completely secure.

15. Your Rights

Subject to applicable law, you may request to:

Under India’s Digital Personal Data Protection Act, 2023, organisations processing digital personal data are expected to provide clear notice and process data for lawful purposes.

To make a request, contact us using the details in the “Contact Us” section.

16. Children’s Privacy

Our website is intended for general ecommerce use and is not specifically directed at children.

If you are under 18, you should use this website only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that a child has provided personal information without appropriate consent, we may delete that information where required.

17. Links to Other Websites

Our website may contain links to third-party websites, social media pages, payment gateways, courier tracking pages, or embedded services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before using them.

18. Grievance / Contact Details

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how your personal information is handled, please contact:

Name: Paresh Mutha
Email: [Support email]
Phone / WhatsApp: +91 9890299404
Address: [Registered address]
Working Hours: All days, 9 am – 8 pm

This grievance redressal mechanism is provided in line with the Consumer Protection (E-Commerce) Rules, 2020.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.